Shipping & Delivery

Draft policy — not final. MyPetHealth Shop is not yet open for orders. The details marked [TO BE COMPLETED] below will be filled in after our supplier and shipping verification is finished, and this page will be updated before launch.

Where we ship

MyPetHealth Shop will initially ship to addresses in the United States. [TO BE COMPLETED: confirm any excluded territories, PO box, and APO/FPO handling.]

Processing time

Orders will be processed within [TO BE COMPLETED: processing time] business days after payment is confirmed. Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Delivery time and ship-from location

Estimated delivery times and the location a product ships from will be shown clearly on each product page once our suppliers are confirmed. [TO BE COMPLETED: delivery time ranges per supplier/location.] Delivery estimates are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping cost

[TO BE COMPLETED: shipping price structure — flat rate, calculated, or threshold-based.] Any shipping cost will be shown at checkout before you pay.

Order tracking

When your order ships, we will email you a confirmation with tracking information where available.

Damaged, missing, or incorrect items

If an item arrives damaged, is missing, or is not what you ordered, contact us at support@getmypethealth.com within [TO BE COMPLETED: number of days] days of delivery with your order number and photos of the item and packaging. [TO BE COMPLETED: damaged-item procedure — replacement, refund, and whether the item must be returned.]

Cancellations and address changes

Because orders are prepared quickly, cancellations and address changes can only be made within [TO BE COMPLETED: cancellation window] after the order is placed. After that, please use our returns process once the order arrives.

Questions

Email support@getmypethealth.com and we will be glad to help.