Shipping & Delivery

Where we ship

MyPetHealth Shop ships to addresses in the United States and to most international destinations; if we cannot ship to your country, checkout will tell you before you pay. Some of our carriers cannot deliver to P.O. boxes or APO/FPO/DPO addresses; if your address is one of these, please email us before ordering and we will confirm whether we can deliver.

Processing time

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Delivery time and ship-from location

Estimated delivery times and the location a product ships from are shown on each product page. Some of our products ship from a United States warehouse and some ship direct from our overseas supplier; each product page says which. For U.S. orders the estimated delivery time is 7-15 business days from the day you order: 1-3 business days to process and pack, plus 6-12 business days in transit. International orders can take longer depending on the destination and customs processing. Delivery estimates are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.

Shipping cost

United States: Standard Shipping is $5.99 per order, and shipping is free on orders of $100 or more.

International: International Shipping is a flat $12.99 per order. Any import duties, customs fees or taxes charged by your country are the responsibility of the customer and are not included in our prices or shipping charges.

The exact shipping cost for your order is always shown at checkout before you pay.

Order tracking

When your order ships, we will email you a confirmation with tracking information where available.

Damaged, missing, or incorrect items

If an item arrives damaged, is missing, or is not what you ordered, contact us at support@getmypethealth.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, whichever you prefer, and in most cases you will not need to send the item back.

Cancellations and address changes

Because orders are prepared quickly, cancellations and address changes can only be made within 24 hours after the order is placed. After that, please use our returns process once the order arrives.

Questions

Email support@getmypethealth.com and we will be glad to help.