Privacy Policy
Last updated: August 18, 2026 (draft — to be reviewed before launch)
This Privacy Policy describes how MyPetHealth Shop (the "Shop", "we", "us", or "our"), operated by REXSAR ONLINE SERVICES LLC, collects, uses, and shares your personal information when you visit or make a purchase from this online store (the "Site"). MyPetHealth Shop is an online store for physical pet-care products. This policy applies to the Site only.
The MyPetHealth app and your pet's health information
MyPetHealth Shop is part of the MyPetHealth brand, but the Shop and the MyPetHealth app are separate services. The Shop does not collect, access, or use pet health records or any other health information stored in the MyPetHealth app for commerce, advertising, or product recommendations. Information you enter in the app is governed by the app's own privacy policy, available at getmypethealth.com/privacy.
Personal information we collect
Information you provide. When you place an order, create an account, contact us, or sign up for emails, we collect information such as your name, email address, shipping and billing address, phone number, order details, and the content of your messages. Payment information is processed by our payment provider and is not stored by us. [TO BE COMPLETED before launch: name the payment provider(s) actually enabled.]
Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information about your device and how you interact with the Site, such as IP address, browser type, time zone, pages viewed, referring URLs, and cookie identifiers. We refer to this as "Device Information".
How we use your information
We use personal information to fulfil orders (including processing payment, arranging shipping, and sending order confirmations and updates), to communicate with you and respond to support requests, to screen orders for potential risk or fraud, to improve and optimize the Site, and — only where you have opted in — to send you information about products, resources, and store updates. You can unsubscribe from marketing emails at any time using the link in the email.
Sharing your information
We share personal information with service providers who help us operate the Site and fulfil orders. Our store is hosted by Shopify Inc.; you can read Shopify's privacy policy at shopify.com/legal/privacy. We also share information as necessary with payment processors, shipping carriers, and fulfilment partners to deliver your order, and with analytics and email service providers. [TO BE COMPLETED before launch: list fulfilment/supplier partners and any analytics or email tools actually in use.] We may also disclose information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to protect our rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to operate the Site (for example, to keep items in your cart), to remember your preferences, and to understand how the Site is used. You can control cookies through your browser settings; disabling cookies may affect how the Site works. For more on cookies used by Shopify-hosted stores, see shopify.com/legal/cookies.
Your rights
United States residents. Depending on your state of residence, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain sharing. To exercise these rights, contact us using the details below.
European residents. If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, update, or delete your personal information, and to object to or restrict processing. Note that your information may be transferred outside of Europe, including to the United States, in order to fulfil orders and operate the Site.
Data retention
When you place an order, we keep the order information for our records unless and until you ask us to delete it, subject to legal and accounting requirements.
Children
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page shows when it was last revised.
Contact us
For questions about this policy or your personal information, or to make a privacy request, email support@getmypethealth.com.
MyPetHealth Shop is operated by REXSAR ONLINE SERVICES LLC. Main brand site: getmypethealth.com. [TO BE COMPLETED before launch: mailing address for privacy requests, if required.]