Returns & Refunds

We want you and your pet to be happy with every kit. If something isn't right, here is how returns, refunds and cancellations work at MyPetHealth Shop.

Return window

You may request a return within 14 days of delivery. To be eligible, an item must be unused, in its original condition, and in its original packaging where possible. Kits are sold as a set and must be returned complete.

For hygiene and safety reasons, the following cannot be returned once they have been used or opened: grooming tools (brushes, combs, nail clippers and grinders, bath brushes, grooming gloves), lick mats, slow feeders, snuffle mats, chew toys and treat pouches. Unused items in their original packaging are always welcome back.

How to start a return

Email support@getmypethealth.com with your order number and the reason for the return. We reply within 2 business days with return instructions and the return address. Please do not send anything back before you receive those instructions; items returned without them may not be eligible for a refund.

Return shipping

Return shipping is paid by the customer, except when an item arrived damaged, defective or incorrect. We do not provide prepaid labels. We recommend a tracked service, as we cannot refund returns that do not reach us. Original shipping charges, where applicable, are not refunded.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund, whichever you prefer, and in most cases you will not need to send the item back.

Refunds

Once your return is received and inspected, we will let you know within 3 business days whether the refund is approved. Approved refunds go back to the original payment method. Please allow 5-10 business days for your bank or card issuer to post it.

Exchanges

We do not offer direct exchanges. The fastest way to get the kit you want is to return the one you have and place a new order.

Cancellations

You can cancel an order free of charge within 24 hours of placing it: email support@getmypethealth.com with your order number. After 24 hours the order is already on its way to our shipping partner and can no longer be cancelled; please use the return process above once it arrives.

Questions

Email support@getmypethealth.com and we will be glad to help.