Returns & Refunds

Draft policy — not final. MyPetHealth Shop is not yet open for orders. The details marked [TO BE COMPLETED] below will be filled in after our supplier and return-process verification is finished, and this page will be updated before launch.

Return window

You may request a return within [TO BE COMPLETED: number of days] days of delivery. To be eligible, an item must be unused, in its original condition, and in its original packaging where possible. Some items may not be returnable for hygiene or safety reasons; these will be identified on the product page. [TO BE COMPLETED: list of non-returnable categories.]

How to start a return

Email support@getmypethealth.com with your order number and the reason for the return. We will reply with instructions and the return address. Please do not send items back before you receive instructions from us. [TO BE COMPLETED: return address and whether returns go to us or directly to the supplier.]

Return shipping

[TO BE COMPLETED: who pays return shipping, and whether prepaid labels are provided.]

Damaged or incorrect items

If an item arrives damaged, defective, or is not what you ordered, contact us within [TO BE COMPLETED: number of days] days of delivery with photos. [TO BE COMPLETED: damaged-item procedure — replacement or refund, and whether the item must be returned.]

Refunds

Once a return is received and inspected, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Please allow [TO BE COMPLETED: number of days] business days for your bank or card issuer to post the refund.

Exchanges

[TO BE COMPLETED: whether exchanges are offered, or whether customers should return and reorder.]

Cancellations

Orders can be cancelled within [TO BE COMPLETED: cancellation window] after they are placed. After that, please use the return process above once the order arrives.

Questions

Email support@getmypethealth.com and we will be glad to help.